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municipalauthorities.org | 3 Reprint permission: Some articles may be available, in whole or in part, for reprint; however written permission must be obtained by contacting Jennifer Case at case@municipalauthorities.org . Statement of ownership: The Authority is published bi-monthly by the Pennsylvania Municipal Authorities Association, 1000 North Front Street, Suite 401, Wormleysburg, PA 17043. Postmaster: Send address changes to The Authority at this address. Advertising & Sales questions: Mandi E. Glantz, CAE at glantz@municipalauthorities.org. Comments/Questions: Jennifer Case at case@municipalauthorities.org. Copyright© 2025 by the Pennsylvania Municipal Authorities Association. All rights reserved. Reproduction in whole or in part without written consent is prohibited. Statement of facts and opinions expressed in this magazine are those of the authors. Publication of articles and advertisements does not reflect any direct or implied endorsement of the author’s views. The Association reserves the right to edit and/or provide graphic content to support articles or information printed or provided in this publication. Douglas E. Bilheimer Publisher Jennifer L. Case Editor Mandi E. Glantz, CAE Advertising Kimberly A. Wenrich Layout & Design February 2025 Volume 57, No. 1 Pennsylvania Municipal Authorities Association 1000 North Front Street, Suite 401 Wormleysburg, PA 17043 Phone: 717-737-7655 Fax: 717-737-8431 info@municipalauthorities.org municipalauthorities.org facebook.com/pamunicipalauthorities linkedin.com/company/ pamunicipalauthorities/ E ditor ’ s N ote Proactive Communications and Community Engagement: The Why, How, and Impact In today’s world, communicating with customers and the community at large is increasingly important and necessary. Competent and well-run authorities cannot take for granted that they will be recognized and understood. Communication and engagement with ratepayers and the public must be an active and ongoing process. This issue of The Authority highlights the significance of effective communications and meaningful community engagement, offering valuable tips and best practices. It also shares examples of inspiring projects completed by PMAA winners for the 2024 Community Engagement Awards and how each authority effectively communicated with and involved the public. This proactive approach ensures transparency, builds trust, and demonstrates the value of the authority. Melissa Radovanic, Chair Greater Johnstown Water Authority/RDM - Johnstown, LLC Christine Gunsaullus The Tank Queen, LLC Timothy Hagey Warminster Township Municipal Authority Deanna Hassinger Mifflin County Municipal Authority Lindsay Hughes North Penn Water Authority Matt Junker Municipal Authority of Westmoreland County Evan Ridington Arthur Hall Insurance C ommunications C ommittee Susan Sampson Lehigh County Authority Amy Schirf Centre County Recycling and Refuse Authority Michael Schober, PE ARRO Consulting, Inc.