17999_Authority_December

!"#$%$&'('")*+,$)$-./+,011211 1 !" ,# 34 4 #3 (4 5 0*7 . " (0 & & -( : / , 4 4 ++ !4 % 00 & " (0 & & -(: % 4 4 , 2 *.4 2002 5 .2 " (0 & & -(: ') + $- $ 4 0+ $ ++ + 4 0$ ' - + 4 $ 4 $ 1 0 +4 - 4 34 &1 )$" $-4) 0 - &$ 4 $ 0 $ 4 : ,/3#: 3#: 3/ 3: 8: + : ',,/: 8: //$1 4/! : : : : ::9: : : : 8: 6#)1' ! ' ,): Reading | Hawley | Lititz | Mountaintop | Pottsville | Pittsburgh 800.825.1372 | entecheng.com Inf ras t ructure means more to the people who rel y on i t . We not only understand the needs of the systems and people who have to work non-stop to serve our communites with water and wastewater services; we depend on them too. meter interface units to see if they ŚĂǀĞ ƚŚŝƐ ĐĂƉĂďŝůŝƚLJ͘͟ ^ŽƵƌĐĞ ʹ ͞WZ/D dĂůŬ͕͟ WƵďůŝĐ ZŝƐŬ DĂŶĂŐĞŵĞŶƚ ƐƐŽĐŝĂƟŽŶ ;ŚƩƉƐ͗ͬͬ ĐŽŵŵƵŶŝƚLJ͘ƉƌŝŵĂĐĞŶƚƌĂů͘ŽƌŐͿ &ŽůůŽǁŝŶŐ ĂƌĞ ďĞƐƚ ƉƌĂĐƟĐĞ ƌĞĐŽŵŵĞŶĚĂƟŽŶƐ ĨƌŽŵ dLJůĞƌ >ƵŬĂƌƚ͕ CWCA, President and Loss Control ŽŶƐƵůƚĂŶƚ Ăƚ KƉƟŵƵƐ ZŝƐŬ ^ĞƌǀŝĐĞƐ͗ 1. WƌĞƉĂƌĂƟŽŶ Θ WůĂŶŶŝŶŐ • Conduct a thorough assessment to determine the ŶĞĐĞƐƐŝƚLJ ĂŶĚ ĚƵƌĂƟŽŶ ŽĨ ƚŚĞ ǁĂƚĞƌ ƐŚƵƚ Žī͘ • ŶƟĐŝƉĂƚĞ ƉŽƚĞŶƟĂů resistance or backlash from residents and develop strategies to address concerns. • ŽůůĂďŽƌĂƚĞ ǁŝƚŚ relevant departments, ŝŶĐůƵĚŝŶŐ ƉƵďůŝĐ ƌĞůĂƟŽŶƐ͕ ĐƵƐƚŽŵĞƌ ƐĞƌǀŝĐĞ͕ ĂŶĚ ůĂǁ enforcement, to coordinate the response. 2. ƐƐĞƐƐŵĞŶƚ͕ hŶĚĞƌƐƚĂŶĚŝŶŐ͕ Θ ůĞĂƌ ŽŵŵƵŶŝĐĂƟŽŶ ʹ ƌŝŶŐ ĂǁĂƌĞŶĞƐƐ ƚŽ ƌĞƐŝĚĞŶƚƐ ŽĨ ƚŚĞ ƐŚƵƚ Žī ǀŝĂ ůĞƩĞƌƐ͕ ĞŵĂŝůƐ͕ ƉŚŽŶĞ call, and lastly an in person visit to the home. Disgruntled individuals should be handled by ƵƐŝŶŐ ĚĞͲĞƐĐĂůĂƟŽŶ ƚĞĐŚŶŝƋƵĞƐ ƐƵĐŚ ĂƐ ƐƉĞĂŬŝŶŐ ǁŝƚŚ Ă ůŽǁ ǀŽŝĐĞ͕ ƐĞƫŶŐ ďŽƵŶĚĂƌŝĞƐ͕ ĮŶĚŝŶŐ ĐŽŵŵŽŶ ŐƌŽƵŶĚ͕ ĂŶĚ ŽīĞƌŝŶŐ ĐŚŽŝĐĞƐ͕ ƐŽůƵƟŽŶƐ͕ ĂŶĚ ƐƵƉƉŽƌƚ͘ 3. ƐƚĂďůŝƐŚ ŽŵŵƵŶŝĐĂƟŽŶ ŚĂŶŶĞůƐ͗ • Designate a dedicated contact point for residents to seek ŝŶĨŽƌŵĂƟŽŶ ĂŶĚ ĂƐƐŝƐƚĂŶĐĞ ƌĞŐĂƌĚŝŶŐ ƚŚĞ ƐŚƵƚ Žī͘ • Ensure that customer service ƌĞƉƌĞƐĞŶƚĂƟǀĞƐ ĂƌĞ ƚƌĂŝŶĞĚ to handle inquiries and ĐŽŵƉůĂŝŶƚƐ ǁŝƚŚ ƉĂƟĞŶĐĞ ĂŶĚ professionalism. ŽŶƟŶƵĞĚ ŽŶ ƉĂŐĞ ϰϳ͘