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municipalauthorities.org | 53 If you want to experiment with ChatGPT, here are a couple of prompts to get you started. In order to get content relevant for your authority, you will need to customize the prompt. The highlighted areas are where you can replace my text and insert your own. 1. To Create a Social Media Content Calendar: “Act as a Social Media Consultant and put together a social media calendar in a chart format that includes Facebook posts for an entire month for my water authority’s Facebook page . I want three to five posts per week with a variety of different types of content. Please include the best time of day to post for each day, suggested hashtags to use and photo ideas. Use npwa.org for some content and drive our followers back to our website as much as possible. The tone should be casual and light. Our goal is to engage our customers and create trust . Ask me three questions about my authority and our goals to better assist in creating Facebook posts.” 2. Best Practices for deescalating a call with an irate customer: “Provide me with tips on how to deescalate a situation with a customer over the phone. Also write a hypothetical back and forth phone conversation between a customer service representative and an irate customer. The customer is irate because of an unusually high water bill that may be attributed to a leak in the home . Draft a back and forth conversation on how to best deescalate the situation that can be used for training purposes. Provide links to your sources for the best practices.” S BTMA Gypsy Glen and Pump Station Beaver County, PA Potable Water Source of Supply and Surface Water Treatment Plant Center Township Beaver County, PA Est. 1985 LSSE LSSE Rabell Senate Est. 1985 Facilities Planning, Design and Construction Phase Services ■ Water ■ Wastewater ■ Stormwater ■ Surveying LSSE 846 Fourth Avenue Coraopolis, PA (Headquarters) Greensburg, PA (Branch Office) Albion, PA (Branch Office) Dublin, OH (Branch Office) Center, PA (Branch Office) 412-264-4400 | www.lsse.com Senate Pittsburgh, PA (Main Office) Kittanning, PA (Branch Office) Washington, PA (Branch Office) White Oak, PA (Branch Office) 412-826-5454 | www.lsse.com